FAQ
Common questions, simple answers.
Answers about scope, ownership, data and what happens when an automation gets something wrong.
Do we need to replace the software we already use?
No. We connect the tools you already have and automate the gaps between them. We only build custom software where the existing tools genuinely fall short.
Where does AI actually get used?
Where judgment or messy information makes fixed rules insufficient, such as reading a document or understanding a customer’s question. Predictable steps stay ordinary automation, which is cheaper to run and easier to trust.
What happens when the automation gets something wrong?
We design for it up front. Consequential actions wait for human approval, failed steps retry and then escalate to a named person, and everything is logged so you can see exactly what happened.
Who owns what you build?
You do. The system runs under your accounts and credentials, so you can keep it running without us. Managed operations is optional.
How do you keep our data secure?
Each workflow gets only the access it needs, with credentials kept separate for each client. We agree with you what is stored and for how long, keep a plain list of the providers that handle your data, and never use your data to train AI models. Consequential actions wait for a person, and every step is logged.
How long until something is working?
We start with one narrow workflow rather than a transformation program. The timeline depends on the systems and data involved, and it goes into the written scope before you commit to anything.
Is our data kept in Canada?
It can be. We follow Canadian privacy and compliance rules, including PIPEDA and provincial privacy laws where they apply. Canadian-region hosting is available where practical, and dedicated deployments are an option for more sensitive work. We map where data goes for each workflow and document which providers handle it, rather than assuming one rule fits every business.
What does it cost?
Every project is scoped to your case, and the 30-minute call is free. After the call and a close look at the workflow, we agree the scope and the cost in writing before any work begins. Ongoing management, if you want it, is agreed separately.